jili17 Privacy Policy – How We Handle Your Personal Data

When you create a jili17 account, we ask for your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. This information is required to comply with Philippine regulations on online gaming and to confirm that you meet the minimum age requirement of 21 years old. We also collect your preferred payment details — such as your GCash or Maya account number or local bank information — so that deposits and PHP withdrawals can be processed accurately and securely. Any correspondence you send to our support team, including chat logs and email exchanges, is also retained so we can track the history of your enquiry and provide consistent assistance. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date through your account settings.

When you access jili17 through your mobile device or browser, our systems automatically record certain technical data including your IP address, device type, operating system version, browser type, and the pages or game sessions you visit within the platform. We use session cookies and similar technologies to keep you logged in, remember your preferences, and maintain the security of your account during active sessions. Gameplay data — such as bet amounts, game outcomes, session duration, and transaction timestamps — is logged for the purposes of account management, fraud detection, and responsible gaming monitoring. This data helps us identify unusual activity patterns that may indicate unauthorised access or problem gambling behaviour, allowing us to act quickly to protect your account. We do not use third-party advertising trackers or sell your behavioural data to external marketing companies.

jili17 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors that handle GCash, Maya, and bank transfer transactions, or identity verification partners that help us confirm your documents. These providers are contractually bound to handle your data only for the specific purpose we have engaged them for and must maintain appropriate security standards. In certain circumstances, we may be required by Philippine law, court order, or a regulatory authority to disclose your information; in such cases we will comply with the legal obligation and, where permitted, notify you. If jili17 undergoes a business restructure or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive account credentials are stored using one-way hashing so that even our internal team cannot read your password in plain text. Access to personal data within jili17 is restricted on a need-to-know basis — only staff members whose role requires it can view identifiable player records, and all such access is logged and audited. We conduct regular internal reviews of our data handling practices and update our security infrastructure in response to emerging threats. Despite these measures, no online system can guarantee absolute security; if you suspect your account has been compromised, please change your password immediately and contact our support team.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and audit obligations under Philippine law. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators serving the Philippines market. If you request deletion of your account, we will remove or anonymise data that is no longer required for legal or compliance purposes within a reasonable timeframe. Please note that certain records cannot be deleted if they are subject to an ongoing investigation, legal hold, or regulatory inquiry. You may submit a data deletion request by contacting our support team; we will acknowledge your request and advise you of the outcome within 30 days.

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request that we restrict or stop processing your data in certain circumstances. You may also object to specific uses of your data, such as receiving promotional communications, and we will honour that preference promptly. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request; we aim to respond within 30 days. If you believe we have handled your data in a way that violates applicable privacy law, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will investigate and respond to every complaint we receive in good faith.